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Resources

From blogs and events to webinars and eBooks, our resources cover all the latest on Compliance, Customer Experience, and Voice Data Management in the digital landscape. 

The Mac Memo: June 2022

The Mac Memo: June 2022

Check out Issue #09 of the Mac Memo! This month, help us celebrate the Sales Team as the Team of the Month and welcome Peter Fox to Wilmac as our Technical Services Manager. Reimagine Continuity Replay as the Solution of the Month as we spotlight it in our...

Wilmac’s What, How, Why Series: Continuity Replay

Wilmac’s What, How, Why Series: Continuity Replay

If you’re reading this post, you most likely record communications in your organization. Well, you’re in the right place.  At Wilmac, we consider ourselves recording (or you’ll hear us refer to it as ‘voice’) specialists and a direct representation of our expertise is...

Digitally Transforming 911: 3 Operational Challenges to Consider

Digitally Transforming 911: 3 Operational Challenges to Consider

Creating frictionless PSAP operations is no simple task. There are a multitude of factors to consider, including the fact that the environment is mission-critical; peoples’ lives are on the line if operations aren’t running smoothly.   As defined by NICE, digital...

Wilmac’s What, How, Why Series: Customer Journey Management

Wilmac’s What, How, Why Series: Customer Journey Management

Channel choice is a hot topic in the contact center world. Consumers want to be able to reach and interact with a brand on their own terms in their preferred channel. NICE’s 2019 benchmark consumer research found that 90% of consumers are more likely to consider doing...

The Mac Memo: May 2022

The Mac Memo: May 2022

The May 2022 issue of the Mac Memo is ready for you to read! Issue #08 offers an exciting content corner, where you can read Wilmac's Voice Archive Management Series V2 essays on our Enterprise Voice Archiving solutions. For even more info on EVA, you can download our...

Contact Center Pipeline: Protecting Your Most Sensitive Data

Contact Center Pipeline: Protecting Your Most Sensitive Data

Wilmac was recently mentioned in Contact Center Pipeline's May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, "Protecting Your Most Sensitive Data" that centered around automated conversational redaction of audio and transcripts for compliance...

eBook: Enterprise Voice Archiving for Non-Dummies

eBook: Enterprise Voice Archiving for Non-Dummies

Do you record calls in your organization for compliance or quality purposes? Then what we do at Wilmac is relevant to you... and this eBook will give you great insight on how we can help you manage your voice needs. In Enterprise Voice Archiving for Non-Dummies, join...

Wilmac’s Voice Archive Management Series V2: Continuity Automated

Wilmac’s Voice Archive Management Series V2: Continuity Automated

Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...

Wilmac’s Voice Archive Management Series V2: Continuity Replay

Wilmac’s Voice Archive Management Series V2: Continuity Replay

Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...

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