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Resources

From blogs and events to webinars and eBooks, our resources cover all the latest on Communications Compliance, Customer Experience, and Voice Data Management. 

3 Key NICE Inform Tools You Need to Know 

3 Key NICE Inform Tools You Need to Know 

NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident, how it happened, and what is performing or not performing in their organization. It involves recording, evidence management,...

Smarter Self-Service in the Contact Center: 3 Things to Know

Smarter Self-Service in the Contact Center: 3 Things to Know

Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact centers in a perplexing position. Almost every organization offers self-service options, whether it be an FAQ page, reset password link, chatbot, voicebot,...

What is Resiliency & Redundancy?

What is Resiliency & Redundancy?

Resilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems to withstand and continue to perform after damage or loss of infrastructure, while redundancy is achieved through the duplication of...

Wilmac to Gather Toys for Holiday Donation

Wilmac to Gather Toys for Holiday Donation

With Christmas right around the corner, Wilmac is gathering toys and encouraging monetary donations to the Pirate Toy Fund. The Pirate Toy Fund is the only nonprofit organization dedicated to distributing toys year-round to children who are in need in the Greater...

Wilmac’s What, How, Why Series: Microsoft Teams Recording

Wilmac’s What, How, Why Series: Microsoft Teams Recording

Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be...

How Does Continuity Replay Fit into CCaaS?

How Does Continuity Replay Fit into CCaaS?

We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay.  The cloud has created an entirely new voice recording...

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