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Resources

From blogs and events to webinars and eBooks, our resources cover all the latest on Compliance, Customer Experience, and Voice Data Management in the digital landscape. 

Wilmac’s What, How, Why Series: Continuity Automated

Wilmac’s What, How, Why Series: Continuity Automated

If you’ve read some of our previous blogs, you know that Wilmac is a digital technology company that specializes in facilitating, capturing, analyzing, optimizing, and archiving interactions. Our history is rooted in recording voice interactions, and our Enterprise...

5 Reasons Why Modernizing Your Contact Center Now is a Must

5 Reasons Why Modernizing Your Contact Center Now is a Must

The most successful brands are committed to delivering an excellent customer experience. With that comes driving customer loyalty, meeting demanding customer expectations, and equipping agents with a dynamic, agile, and cloud-based system.   To effectively deliver an...

Getting to Know the Wilmac Pack: David Yoon

Getting to Know the Wilmac Pack: David Yoon

The people that make up the Wilmac Pack are instrumental in the success and growth of the company. This blog series will be based around Wilmac’s employees so you can get to know them better. Starting with our innovative and hardworking Field Service Technician, meet...

Wilmac’s What, How, Why Series: Next Generation 911

Wilmac’s What, How, Why Series: Next Generation 911

Next-Generation 911. NG911. Next-Gen 911. All buzzwords that have been floating around the public safety sector for years.   You may have been asked, “Are you Next-Gen 911 ready?” or “How is your PSAP’s adoption of NG911 going?” and you’re unsure how to answer those...

The Mac Memo: August 2022

The Mac Memo: August 2022

It's been a busy last month of the summer! So, let's catch you up with Issue #11 of the Mac Memo. This month, we showcase the NICE CXone SLED team and talk about how the NICE CXone solution fits into the public sector. A few birthdays and work anniversaries are...

Managing Remote Agents in the True Cloud

Managing Remote Agents in the True Cloud

Are you one of the many companies transitioning to the cloud?   Then you know it’s time to modernize your workforce optimization suite.  And being able to be flexible and manage remote agents is a critical component to that modernization.  Before we dive into how the...

Emily Miller Named a Greater Rochester Chamber IGNITE Award Finalist

Emily Miller Named a Greater Rochester Chamber IGNITE Award Finalist

A young professional is selected to receive the Greater Rochester Chamber IGNITE Award annually. This year, our very own Director of Marketing, Emily Miller, was named a finalist for this prestigious award.  The award is designed to honor young professionals between...

What Wilmac Means to Me: Celebrating 65 Years

As we wrap up our celebration of Wilmac's 65 Years of Business, we're excited to release What Wilmac Means to Me: Celebrating 65 Years. In the video, our employees reflect on what Wilmac means to them. From building...

Wilmac to Sponsor 13thirty Cancer Connect as a ‘Believer’

Wilmac to Sponsor 13thirty Cancer Connect as a ‘Believer’

Wilmac is proud to be a corporate sponsor for 13thirty Cancer Connect this year, a nonprofit organization started in Rochester, NY in 2001. The organization was formed following the death of Melissa Sengbusch, who was 19 years old when she died of acute myeloid...

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