Empowering your company in the modern world.
Resources
From blogs and events to webinars and eBooks, our resources cover all the latest on Communications Compliance, Customer Experience, and Voice Data Management.
Maximizing your PSAP’s Potential: Leveraging Quality Assurance
Are you leveraging an effective Quality Assurance program in your PSAP? After a successful NICE Inform session in February, we received overwhelming feedback on how to effectively leverage a Quality Assurance program in your PSAP. For the second installment of our...
Wilmac to Attend ROC on Tech 2023 for Second Year
The Greater Rochester Chamber of Commerce and its member technology companies are presenting their annual ROC on Tech 2023 full day conference. On Thursday, June 15th, Wilmac will be attending the conference for the second year to network with other local technology...
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs
Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
From Data to Delight: Leveraging Business Intelligence for Improved CX
As companies look to differentiate themselves from the competition, customer experience has become a critical factor in achieving success. While there are many factors that contribute to customer experience, one significant area that companies should focus on is...
What is Enterprise Information Archiving and Why Does it Matter?
Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into this category, but why should you care? What Enterprise Information Archiving is… The solutions that fall into the Enterprise Information Archiving (EIA) category...
Ontario NG911 Funding: What You Need to Know
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
Personalizing the Customer Journey: A Fireside Chat with Wilmac
Tune in as the experts at Wilmac discuss personalizing the customer journey in the contact center. Customer journey management is a critical component to creating satisfying experiences, which in turn improves the overall customer experience. Adding personalization to...
Wilmac to Exhibit at Enterprise Connect 2023
Enterprise Information Archiving Technology to be Showcased on a Big Stage Rochester, New York: Wilmac, a Rochester-based voice and digital technology company, will participate as an exhibitor at Enterprise Connect 2023, the leading conference and exhibition for...
Why Personalization is Key to Delivering an Exceptional Customer Journey
A customer journey refers to the series of interactions and touchpoints that a customer has throughout their relationship with an organization. This journey is made up of many touchpoints and hand offs between those touchpoints that ultimately shape the customer’s...