The experts at Wilmac have seen the Voice Management and Call Recording industry evolve since 1989. Wilmac is known to be a value-added reseller in contact centers, financial compliance, and public safety organizations. But, we have our own products created to address the not-so-glamourous needs of Voice Management: data extraction, conversion challenges, compliance, and search and replay capabilities. These factors are critical to maintaining compliance standards and are typically expensive add-ons to your current recording software. Wilmac’s Voice Archive Management Series is meant to inform you on the Voice Management capabilities of Wilmac’s products and services. The second essay of the series is on Continuity Replay, written by our Vice President of Sales in the United States, Steve McDonnell Jr.

Click here to read the piece.

The final installment of Wilmac’s Voice Archive Management Series is a webinar scheduled for October 6th from 1-2pm EST. Click here to register.