Global Offerings & Supported Systems

Global Offerings and Supported Systems

With our Global Partnership Alliance, you can be confident that your recording solution will be supported wherever you operate. We understand how important it is to have a highly trained, local service technician who understands the nuances of the local market available to come on-site.

The services offered are comprehensive and designed to meet all of your needs.

  • Technical Support
  • Implementation & Deployment
  • Project Management
  • Remote Management & Monitoring
  • Staff Augmentation
  • Network Operations Center
  • System Routines
  • Retention Programs for Retired Assets
  • System Health Checks
  • Consulting Services
  • System Design & Strategy Consultancy
  • Disaster Recovery & Business Continuity Planning
  • Remote Functional Integrity Checks
  • Legacy and Voice Data Management
  • Training and eLearning
  • Development & Customization
  • Automated System Testing & Fault Identification

The Global Partnership Alliance can support many platforms, including:

  • NICE
  • Red Box
  • Teleopti
  • Nxtera
  • VPI
  • Verint
  • Nexidia
  • Knoahsoft/Avaya
  • OAISYS/Mitel
  • WordWatch

Regardless of your location, the range of solutions supported by the Global Partnership Alliance is comprehensive:

  • Call Recording
  • Quality Monitoring
  • Mobile Voice Recording
  • Workforce Optimization
  • Speech Analytics
  • Business Intelligence
  • Workforce Management
  • Real-Time Solutions
  • Cloud Solutions
  • Financial Compliance
  • Wordwatch retrieval and replay portal
  • Robotic Process Automation (systems testing & data retrieval)

Please contact us regarding any questions about the service, support, offerings, or capabilities of the Global Partnership Alliance.

Tags: Automated Testing and Monitoring Cloud Consulting Services Global Partnership Alliance Knoahsoft Legacy Voice Management Network Operations Center NICE Nxtera OAISYS Red Box Recorders Remote Management and Monitoring Retention Programs Staff Augmentation Support System Health Check System Routines Teleopti Training VPI