At Wilmac, we are committed to providing excellent service and support to our customers – regardless of their location. As part of this commitment, Wilmac and Business Systems have formed a comprehensive partner support network. This Global Partnership Alliance allows us to provide recording services and support on a global scale so companies of all sizes, and across various national and international locations, can streamline the management of their Call Recording solutions.

• Global access to 100+ tier-3 level NICE certified engineers: All field service engineers are experienced, trained, and certified to the highest level
• On-site capability for global locations: You will have access to the largest pool of certified tier-3 level engineers available globally to provide on-site assistance
• Single source case management: All escalated requests will be handled, reported on, and tracked by a single point of contact at Wilmac
• Reliability: We are committed to customer satisfaction and meet our SLA's 100% of the time, wherever our customers operate
• Full range of Wilmac's service and support offerings: You will have access our Managed Services, Remote Management and Monitoring, System Health Checks, and more

The benefits of Wilmac's global service and support offerings include:

• Centralized control
• Simplified management
• Standardized cost plans
• Local expert support
• Peace of mind – consistency and reliability
• Quality guarantee – SLA's are met or exceeded 100% of the time
• Single point of contact/Single source case management
• Economies of scale

Wilmac's reach is truly global; the following regions and countries are covered:

• Americas
• EMEA (Europe, the Middle East, and Africa)
• APAC (Asia-Pacific)
• CALA (Caribbean and Latin America)

Learn more about Wilmac's Global Call Recording Service and Support offerings, including our Global Partnership Alliance.

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