Global Call Recording Service & Support
At Wilmac, we are committed to providing excellent service and support to our customers – regardless of their location. As part of this commitment, Wilmac and Business Systems have formed a comprehensive partner support network. This Global Partnership Alliance allows us to provide recording services and support on a global scale so companies of all sizes, and across various national and international locations, can streamline the management of their Call Recording solutions.
- Global access to 100+ tier-3 level NICE certified engineers: All field service engineers are experienced, trained, and certified to the highest level
- On-site capability for global locations: You will have access to the largest pool of certified tier-3 level engineers available globally to provide on-site assistance
- Single source case management: All escalated requests will be handled, reported on, and tracked by a single point of contact at Wilmac
- Reliability: We are committed to customer satisfaction and meet our SLA's 100% of the time, wherever our customers operate
- Full range of Wilmac's service and support offerings: You will have access our Managed Services, Remote Management and Monitoring, System Health Checks, and more
The benefits of Wilmac's global service and support offerings include:
- Centralized control
- Simplified management
- Standardized cost plans
- Local expert support
- Peace of mind – consistency and reliability
- Quality guarantee – SLA's are met or exceeded 100% of the time
- Single point of contact/Single source case management
- Economies of scale
Wilmac's reach is truly global; the following regions and countries are covered:
- Americas
- EMEA (Europe, the Middle East, and Africa)
- APAC (Asia-Pacific)
- CALA (Caribbean and Latin America)
Learn more about Wilmac's Global Call Recording Service and Support offerings, including our Global Partnership Alliance.
Tags: Global Partnership Alliance Managed Services NICE Remote Management and Monitoring Support System Health Check