Remote Support

Remote Support

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way.

  • Call Wilmac at 1-800-836-1160
  • Once you are on the phone with a member of our support team, you will be directed to enter a unique code in the "Support Key" box below
  • Then, select "Continue" to initiate the screen sharing session
  • You will be prompted to download a small, virus-free plug-in
  • With your permission, your support representative can view your screen and share control of your mouse and keyboard

You are in full control of your computer at all times and always have overriding control of your mouse and keyboard. Should you choose, you can end the screen-sharing session at any time. Wilmac cannot get back into your computer without your authorization.

Establish Support Connection

Type your name and the Support Key you received from your Technician and click Continue to proceed.

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Tags: Customer Service Support