Verint Audiolog
Also known as Mercom, Verint Audiolog captures, stores, and analyzes interactions in contact centers, public safety organizations, and other industries.
Overview: Verint Audiolog
Formerly Mercom, Verint Audiolog is a call recording and voice logging solution designed for capturing, storing, and analyzing interactions in contact centers, public safety organizations, and other industries. Verint Audiolog call recording systems can record voice, screen, radio, and VoIP (Voice over Internet Protocol) communications constantly, selectively, or on-demand.
Supporting anywhere from 4 to 180 channels of recording per server, Verint Audiolog is the best fit for small to medium applications. Besides call recording, Verint Audiolog offers screen recording, interaction analytics, quality management, incident management and other modules, making it a flexible solution for organizations spanning different industries.
Support for Verint Audiolog
If you are still using Verint Audiolog, Wilmac Technologies can recommend the next best-fit Communications Recording solution with your unique business and industry needs in mind.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Wilmac Technologies has experience in extracting and converting DVD-RAM, and ASF/AVI/WAV files from Verint Audiolog and ingesting them into Continuity Replay for storage, search, and replay purposes.
Recommended Solutions & Upgrades
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Cloud Contact Center
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Public Safety
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Compliance Cloud
Communications Compliance
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
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