Revcord

Revcord’s multimedia recording and logging solutions are commonly used by public safety organizations in their mission critical environments.

Recommended Upgrades

Overview: Revcord

Revcord offers a range of multimedia recording and logging solutions used primarily by public safety organizations. These solutions are designed to capture and store multichannel communications, making them valuable for purposes such as compliance, quality assurance, and operational analysis. Revcord recorders can handle interactions across multiple channels, including voice calls, email, chat, and social media.

Specific features and capabilities of Revcord recording solutions vary depending on the version and configuration of the products. Emphasizing redundancy, data retention, and a variety of integrations, Revcord is used by public safety organizations to ensure all interactions are being recorded in their mission critical environment.

a consumer rates their experience with the contact center interaction as a part of their customer journey

Support for Revcord

If you are still using a Revcord solution, Wilmac Technologies can recommend the next best-fit recording solution with associated managed, professional, and maintenance services depending on your organizational requirements.

If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. Wilmac Technologies has worked with Revcord’s DSF file formats and can consolidate your recordings into one single portal for easy access.

Learn More About Continuity Replay