NICECall Focus III
NICECall Focus III is an obsolete recording system with call management and monitoring capabilities for contact centers.
Overview: NICECall Focus III
Discontinued in October 2011, NICECallFocus III offered small and medium-sized contact centers a sophisticated yet simple to operate solution for communications recording, along with integrated quality monitoring (QM). NICECall Focus III was best for multi-site environments, supporting distributed and remote branch architectures. Its open architecture allowed it to integrate effortlessly with existing infrastructures.
Now an obsolete product, Wilmac Technologies offers support for NICECall Focus III and can offer a range of possible upgrades to ensure your center is operating efficiently and that you are achieving your desired business outcomes. Depending on your industry and organizational requirements, we will consult with you to find the best fit recording solution for your organization.
Support for NICECall Focus III
If you are still using NICECall Focus III, Wilmac Technologies can recommend the next best-fit communications recording and workforce engagement management solution from our solution portfolio depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Continuity Replay
Enterprise Information Archiving
Calabrio WFM
Cloud Contact Center
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9