Legacy Voice Data Management
“Legacy Voice Management” is our general term used to address a growing challenge our customers are faced with: what’s the best way to handle all the old systems and data that has accumulated through the years?
The answer to this question can vary by organization. What you have, what you want to do, and what regulatory requirements you face are big considerations.
- Retrieve and restore voice data from damaged tapes
- Extract and convert voice data recordings into an open source format
- Index audio recordings with call metadata
- Import your legacy data into a storage solution or your current production environment
- Centralize your recording platforms
- Securely store data to meet compliance and retention requirements
With the continual changes in technology, many organizations have large amounts of recorded data – usually audio calls and associated metadata – archived on tapes and/or recording systems that have since been decommissioned. Very often these legacy voice recordings must be maintained to adhere to internal or regulatory compliance requirements.
Unfortunately, when it comes to accessing these legacy recordings, it is common to experience:
- Degraded or broken tapes
- Original recording systems are no longer available or functional
- Multiple formats of data, due to the different recording systems
- Limited or missing call metadata (call start/end times, duration, channel/extension numbers, dialed digits, etc.)
- Limited search and replay functionality, making it is time consuming to manually sort through all legacy recordings to find the specific call you need
Legacy Voice Management solutions ensure your organization maintains access to legacy recorded voice calls, even if they are archived on decommissioned recording systems or tapes. From the recovery and conversion of tapes, to exporting and converting updated data, Legacy Voice Management solutions can increase ease of search and replay and safeguard compliance.