Retention & Replay
Recorded audio and digital communication data – including recordings from phones, radios, and 9-1-1 Call Handling systems – may be needed well after it is initially recorded. To ensure data is available for retrieval and playback when needed, there are very detailed and nuanced rules governing retention periods.
The amount of time audio records must be kept varies greatly. Customers have asked for records to be retained anywhere from 90 days to "forever".
Various factors can affect how long audio records must be retained:
- Type of audio recorded
- Industry or market category
- Local, state, provincial/regional, or federal regulations
- Internal organizational rules
- Litigation holds
Modern Voice Recording systems can be programmed to retain records for a certain length of time, then automatically overwrite them – essentially deleting the records completely. Retention limits can also be adjusted manually so that records can be retained for longer than official rules require, as has happened when recorded audio relates to large-scale emergency events, professional or financial misconduct, natural disasters, or criminal investigations.
Tags: Compliance Legacy Product Support Legacy Voice Management Public Safety