In the past, Voice Recordings amounted for the majority of data collected by Emergency Communication Centers. Modern PSAPs need to be prepared to handle data from a variety of incoming information sources, including:

• 9-1-1 calls
• Radio traffic
• TDM and VoIP calls
• Videos
• Screen recordings
• Computer-aided dispatch (CAD)
• Locations from geographic information systems (GIS)
• Texts to 9-1-1

Multiformat data capture – collecting data from multiple interfaces into a single, unified solution –provides a 360-degree, real-time view of an incident.

Modern Multichannel Recording solutions can:

• Capture communications across a wide variety of sources
• Synchronize various information types into a comprehensive timeline view
• Act as a central hub that collates all relevant data associated to a case or incident
• Promote easy sharing of resources between parties in different departments or organizations

While recording voice channels has been a significant part of emergency communication recording for decades, multiformat data capture is now essential for recreating incidents, evaluating agent and officer performance, and completing investigations.

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