During an emergency event, Emergency Communication Centers receive data from numerous sources in various formats, including:
- 9-1-1 calls
- Radio traffic
- TDM and VoIP calls
- Screen recordings
- Computer-aided dispatch (CAD)
- Locations from geographic information systems (GIS)
- Text to 9-1-1
Emergency personnel are immersed in the entirety of the incident and have contextual information that is unique to that event. After the incident, administrators and investigators need to bring together all of the information from the various sources to reconstruct the event.
Applications within Digital Evidence Management solutions have the ability synchronize and bring context back to isolated information, regardless of the original data source. These processes recreate who did what, when, and where.
Other applications store this collected content, including third-party files, in secure folders that provide instant, web-based access for authorized reviewers. It ensures accuracy, authenticity and integrity of data while maintaining chain of custody.