Public Safety Solutions

Public Safety Solutions

Industry-leading Voice Recording and Digital Evidence Management solutions can help Public Safety organizations record, archive, and manage mission-critical voice and digital communications.

In the past, Voice Recordings from phones and radios amounted for the majority of emergency incident data collected by Emergency Communication Centers. Modern Emergency Centers are now required to handle a variety of incoming information sources, including:

  • TDM and VoIP phone calls
  • Analog and digital radio traffic
  • 9-1-1 voice calls
  • Text messages (SMS)
  • Pictures
  • Video clips
  • Other types of related multimedia

Once voice communications and digital evidence are fully captured, Digital Evidence Management solutions make it easy to manage and use that data for Speech Analytics, Event Reconstruction, Quality Assurance, Compliance, and Investigations.

Sidebox: Public Safety needs are uniquely mission critical, and Modern Voice Recording and Digital Evidence Management solutions must be:

  • Flexible and scalable
  • Highly reliable
  • Future-proof (NG 9-1-1 ready)
  • Long lasting
  • User friendly and easy to use
  • Reasonably priced
  • Supported by exceptional service

Whether operating in traditional telephony or a newer VoIP environment, Wilmac understands the intricacies of the Public Safety Voice Recording. Our customizable, complete solutions ensure secure evidence handling and sharing through Digital Evidence Management (DEM) systems. These systems boast resiliency and interoperability, can reconstruct entire scenarios from multimedia sources, and facilitate the secure and traceable sharing of information.

Tags: Incident Information Management Interoperability Public Safety