In today's increasingly digital world, texting is one of the most popular means of communication.

People are using text messaging in all aspects of their lives – including their interactions with Public Safety organizations, and although "Call if you can, text if you can't" is the official message regarding texting to 9-1-1, people may choose to send texts to 9-1-1 instead of calling in certain situations:

• It is not safe to make a voice call (ex. a domestic abuse situation or hostage crisis)
• The texter is Deaf or Hard of Hearing
• The mobile voice network is overloaded (ex. during a natural disaster or large-scale emergency incident)
• The texter feels more comfortable texting instead of calling

Currently, only around 8% of PSAPs accept text messages. This number is expected to continue to grow as more PSAPs continue their efforts to become truly Next Generation 9-1-1 ready.

After your Emergency Communication Center begins to accept Text to 9-1-1, recording, archiving, and easily accessing these emergency text messages is the necessary next step.

Wilmac offers Text to 9-1-1 management solutions that can:

• Reliably log all text messages
• Ensure secure storage
• Provide relevant metadata (date/time of text, network provider, cell phone number)
• Sync and display text messages on a timeline with relevant voice, video, and digital data

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