Public Safety communications are vitally important, and every piece of information related to an incident is essential to ensure proper handling and resolution. In addition to recorded voice data and electronic communications, capturing call taker or dispatcher screen information is critical to providing a complete picture of incident responses.
The data captured with Screen Recording can be used for:
- Quality Management (QM)
- Compliance verification
- Self evaluations
- Identifying best practices and areas for improvement
Authorized users can seamlessly record user screens per organizational requirements, either full time or triggered by certain telephone activity. Based on configuration, users can choose to have multiple monitors recorded simultaneously, or if needed, can be displayed as a single channel in the same format.
Once recorded, data is securely stored and can be easily located with a simple search and replay feature.
Tags: Public Safety Quality Management Screen Recording