Multi-Channel Capture

Multi- channel Capture - Public Safety Voice Recording

In the past, Voice Recordings amounted for the majority of data collected by Emergency Communication Centers. Modern PSAPs need to be prepared to handle data from a variety of incoming information sources, including:

  • 9-1-1 calls
  • Radio traffic
  • TDM and VoIP calls
  • Videos
  • Screen recordings
  • Computer-aided dispatch (CAD)
  • Locations from geographic information systems (GIS)
  • Texts to 9-1-1

Multiformat data capture – collecting data from multiple interfaces into a single, unified solution –provides a 360-degree, real-time view of an incident.

Modern Multichannel Recording solutions can:

  • Capture communications across a wide variety of sources
  • Synchronize various information types into a comprehensive timeline view
  • Act as a central hub that collates all relevant data associated to a case or incident
  • Promote easy sharing of resources between parties in different departments or organizations

While recording voice channels has been a significant part of emergency communication recording for decades, multiformat data capture is now essential for recreating incidents, evaluating agent and officer performance, and completing investigations.