Next Generation 9-1-1
As the delivery methods of emergency interactions change, Public Safety organizations have been forced to make changes their existing technological infrastructure:
- Transition from legacy telephony trunks to IP-based infrastructure
- Update 9-1-1 Call Handling Systems, radios, computers, servers, etc.
- Transition from analog to digital
- Move towards regionally shared or hosted systems
- Decommission old, bulky hardware-based equipment and exchange it for more software-based solutions that run on commercial servers
- Upgrade Digital Evidence Management (DEM) solutions for improved incident recreation
Next Generation 9-1-1 solutions allow Public Safety agencies to capture, manage, and analyze all of the new information types, while still retaining all legacy recordings and data.
Emergency data comes in various formats, such as:
- Texts to 9-1-1
- Radio traffic
- Voice audio (including newer wireless and VoIP, and the traditional wired phone calls)
- Geographic Information Systems (GIS)
- CAD systems
- Auto crash notifications
Voice Recording and Digital Evidence Management systems go beyond accepting phone calls and radio traffic and videos and can capture all data sources and present it in a useful and practical manner.
NG 9-1-1 products:
- Improve organization
- Use multimedia data sources
- Provide a complete, unified, chronological history
- Simplify reconstruction efforts
- Provide contextual information that legacy solutions are unable to provide
- Are open, modular, flexible, and adaptable
- Can successfully integrate with existing Emergency Communication Center systems
- Are designed to connect with whatever technology comes next
- Offer regional or hosted infrastructures that allow for local capture of legacy audio sources, while maintaining local authority and control
NG 9-1-1 is more achievable now than ever before, and as technology continues to advance, your Voice Recording and Digital Evidence Management solutions needs to be able to advance and evolve with it.
Tags: Incident Information Management Legacy Recording Mobile Recording Next Generation 9-1-1 Public Safety