Supercharge Your Recording, Quality Assurance & Reporting with CAD Data
The latest-generation solutions for intelligent recording, incident reconstruction, and quality assurance are specifically designed to meet the mission-critical needs of the high-performing Public Safety Answering Points.
When deployed with Computer Aided Dispatch (CAD) Incident Analytics, they save time, surface critical insights, and provide enhanced incident tracking, reporting, and quality assessment of emergency communications. Incident data is collected in near-real time as the events unfold, enabling rapid access to vital evidence.
Search Using and Visualize CAD Data to Fulfill Evidence Requests in Half the Time
NICE Inform CAD Incident Analytics saves time and improves the value of incident evidence. It eliminates unnecessary steps in search for recordings as you respond to media requests for incident investigation. Instead of manually matching time ranges of recorded communications to CAD incident records, now you have all you need in one place. Significant CAD system events that occurred over the course of each incident such as dispatch of units, suspect condition, or on-scene arrival are displayed on a timeline alongside synchronized media recordings — any number of calls associated with the incident, radio transmissions, text-to-911 communications and screen video. Examples of incident data collected from CAD systems:
- Incident ID
- Incident Type
- Incident Status
- Incident Severity
- Report Number
- Incident Date/Time
- Call Taker and Dispatcher Involved
- Incident Location
- Comments and Other CAD Data
Incident reconstruction that incorporates CAD data provides clearer indication of what information was available at the time decisions were made, which cannot be readily obtained from reviews of recordings and metadata in separate information silos.
Expedite Multimedia Incident Reconstruction
NICE Inform makes the complex multimedia incident reconstruction easier. It associates CAD incident data to ALL types of recorded communications. Simply search for recorded audio and text communications in one step, based on a set of CAD parameters.
Auto-select Calls for Quality Assurance by CAD Incident Type
NICE Inform CAD integration can help you improve the focus and value of your quality assurance program. Combine CAD data parameters such as incident type or severity with other metadata in your rules for automated selection of the prescribed number and type of recordings for evaluation of call taker 911 communications and dispatcher radio transmissions. Now you can place greater emphasis on tracking protocol compliance in specific call types that expose you to greater liability, such as high-priority police incidents.
Make Smarter Decisions with Incident Intelligence Dashboards
How much useful insight do you currently get out of your recording system reports? With NICE Inform CAD Incident Analytics you can organize and visualize all recordings by CAD incident attributes in dynamic, interactive Incident Intelligence dashboard reports to gain better understanding of events and your center’s performance.
- Geographic Map Views – NICE Inform plots caller locations on a map, and visually distinguishes between different incident types. NICE Inform can also integrate with Motorola’s Location Services to show the location of responding and/or nearby officers. Zoom from aerial to street level view and filter by incident types to refine visual information. Drill into underlying data for details, all the way down to playback of recorded communications right from your reports.
- Incident Intelligence Dashboard Charts – Visualize all of the critical 911 performance measurements that matter in a single, easily customizable dashboard. Dashboards automatically calculate and display previously difficult-to-measure metrics that combine CAD data with telephony, radio and QA data, such as ‘Hello to Hello’ (from Call Answer (telephony data) to Dispatched Unit On Scene time (CAD data)) by agency, shift and incident priority.