It's increasingly important that all communications across an organization, regardless of where they occur, be recorded, stored, and quickly retrievable. Today's solutions can record both front and back-office communications in one integrated system and features functionality that older systems did not possess.
Back-Office Recording solutions are:
- Flexible and scalable
- Suitable for any business size or organizational type
- Developed to adhere to regulatory compliance requirements
- Secure and reliable with extensive, multi-level security features
- Able to record both front and back-office communications with a single integrated system
With an integrated recording solution, back-office communications – including voice calls, Skype for Business communications, chat, IM, and email – can all be captured, aggregated, managed, and stored in one unified system.