Professional Services

Partners - Professional Services

Wilmac's Professional Services are representative of our commitment and dedication to being the best service and support provider in our industry. As business partners with industry leading manufacturers, we provide call recording users and our partners with best of breed, cutting-edge solutions. However, it's our service and support that makes us stand out from the rest.

All System Design and Planning, Project Management, Implementation, and Training is performed by a team of factory trained and certified professionals, all of whom have achieved certification to the latest software versions for every system we support.

System Designing and Planning: The goal of Wilmac's pre-sales process is to create a carefully crafted solution that meets both the business needs and technical requirements of our partner and the end user. We begin with a pre-sales meeting, which can either occur remotely or in person, where we discuss current systems, discuss unmet business needs, and begin to review the technical aspects.  We believe that having a good design from the very beginning ensures that you receive a reliable system that will meet your needs for years to come.

Project Management: After a customized solution is designed by our pre-sales Subject Matter Experts, the Project Management Team takes over. Composed of knowledgeable professionals, their goal is to guarantee the proper implementation of the recording solution. The Project Manager oversees the whole operation, and is responsible for ensuring that a productive atmosphere is established and maintained. Sales Engineers help validate the system design with you, and the solution is staged at Wilmac before final installation.

Implementation and Deployment: Wilmac's authorized service technicians have extensive experience, assuring that every solution is properly configured and deployed as part of the operating environment. This professional service is an integral part of every solution, and helps create an effective working relationship in which you and your customers' expectations are always met and exceeded. After final system checks and testing, our team trains the end users to guarantee that the solution is fully understood and efficiently utilized.

Training: Training is a critical part of the project cycle, and is customized for each customer's environment depending on the complexity and scope of the deployment. We offer many different learning paths, and training engagements vary based on the specific needs of the customer. Wilmac's comprehensive training approach includes platform-specific training, covering the daily use and administration of the system purchased. Training is live, instructor-led and can be conducted either on site in a classroom setting or remotely via a webinar. The training is modular, by topic. During each training module, a "how-to" approach is employed, where specific business uses are covered using a step-by-step method. Wilmac conducts the training using a live, on premise system, not on a "demo" or "lab" system. This ensures that the training environment will be identical to the users' real-world experiences.

Tags: Implementation and Deployment Professional Services Project Management Service Training