Your customer's internal IT resources spend considerable time in managing their voice recording platform. In addition to the annual support agreement, this increases the total cost of ownership of their solution by 25%-30%.
Staff Augmentation is a cost-effective option that capitalizes on Wilmac's resources to supplement the existing IT infrastructure by providing specialized, Tier 3-level expertise, support, and service. We free up existing IT assets and perform the time-consuming administration and troubleshooting duties relating to Communication Recording systems.
Our service engineers will interact with the customer's business users to provide quicker resolution while utilizing practical routines, and ultimately, most severe/critical cases never occur. This support includes the following services:
- System administration
- Health checks
- Search & replay retrieval
- Move/add/change request fulfillment
Tags: Move/Add/Change Service Staff Augmentation Staffing Services System Health Check