Network Operations Center

Technical issues can occur at any moment: day or night, weekends or holidays. Wilmac's Network Operations Center (NOC) provides customers with around the clock network and application surveillance and performance monitoring on their recording system to identify problems before they impact business functions and productivity. Employing our NOC services ensures that recording systems are properly and continuously managed, all while alleviating the dependence on internal resources.

Wilmac's Network Operations Center is a centrally-based location from which Communication Recording systems and networks can be supervised, controlled, and monitored around the clock. It guarantees that problems are identified before they can impact your business functions, productivity, or compliance standing.

Wilmac's NOC offers:

  • Alarm monitoring
  • Quick issue identification
  • Prompt response and resolution to ensure maximum uptime
  • 24x7x365 monitoring and support for your peace of mind

As the only organization in our industry offering 24x7x365 staffed NOC services, we're able to provide the best customer service available while simultaneously reducing risk and liability.

Through our Network Operations Center (NOC) Managed Services offering, customers can reduce operating expenses by 25% or more and eliminate the investment needed to organically grow operations skills to manage new technologies. The end goal is to maintain optimal operations for you, no matter what. You can rest assured that your Call Recording system is doing exactly what it is supposed to do – record your calls – no matter the time or day.

Tags: Compliance Managed Services Network Operations Center Service SLAs