Wilmac's customizable Managed Services offering addresses many of the issues our Partners are faced with – inadequate or limited support under existing Master Service Agreements, unqualified or a complete lack of internal resources, budget limitations, no on-site or 24x7 support, and so on. In fact, 95% of call recording service needs are defined as Tier 1 and Tier 2 – while many recording vendors only offer their partners Tier 3 support. Providing adequate response to that 95% of service requests is problematic for many partners.
Our Managed Services make Wilmac an extension of your organization, giving you access to leading expertise, guidance, and expert assistance you need to meet your customer's needs.
When combined with existing on-site maintenance, our Managed Services offering guarantees optimal application and network performance, which minimizes unscheduled downtime and maximizes IT productivity. Our managed service offerings are unique in the industry and provide significant value above a standard direct vendor support agreement.
Tags: Managed Services Network Operations Center Remote Management and Monitoring Services SLAs Staff Augmentation System Health Check System Routines Webinar