Legacy Data Options
Whether transitioning to a new Call Recording system, changing the current system configuration, or supporting an End of Life (EOL) solution, it is vital to mitigate the risk of lost recordings. Ensuring that legacy data is managed by a highly-trained and experienced team is one such way to reduce the risk of business loss or significant fines due to non-compliance.
Wilmac will export the legacy data (in its original proprietary format) from the retired system and convert it into a standard, non-proprietary format. Both voice and its corresponding metadata are converted into this generic format so that is can then be imported into another platform.
One benefit of this option is Wilmac's ability to retrieve data from tapes that may have been degraded. In fact, Wilmac has been able to restore damaged tapes with up to 99% accuracy! All legacy calls and their metadata are saved and the retired system can be completely physically eliminated, as it is no longer needed for retention or replay functionality.
Side box: Created specifically for Legacy Voice Management needs, Wilmac has developed Continuity - a web-based browser interface that allows for easy search and replay functionality. Read more about Continuity here!
Centralized Recording Support
With this option, Wilmac will take the old, legacy recordings, convert them into a more usable format (if necessary), and then import all data and recordings into a current recording platform. The end result is a centralized recording platform that stores all legacy recordings, the system's current recordings, and all future calls. There is only one system and one interface to manage, and all search and replay functionality will be standardized.
Each Legacy Voice Management situation is unique. To evaluate the current environment and determine the best course of action, we would be happy to advise.
Tags: Legacy Voice Management