Recorded audio and digital communication data may be needed well after it is initially recorded. To ensure data is available for retrieval and playback when needed, there are very detailed and nuanced rules governing retention periods.

The amount of time audio records must be kept varies greatly. Customers have asked for records to be retained anywhere from 90 days to "forever".

Various factors can affect how long audio records must be retained:

  • Type of audio recorded
  • Industry or market category
  • Local, state, provincial/regional, or federal regulations
  • Internal organizational rules
  • Litigation holds

Modern Call Recording systems can be programmed to retain records for a certain length of time, then automatically overwrite them – essentially deleting the records completely.

No matter whether your retention rates are defined by legislation, internal rules, or simply best practices, your Call Recording solution will be able to help you manage them.