NICE Communications Surveillance

NICE Communication Surveillance – one component of Holistic Surveillance – allows you to take complete control over your trading-floor communications and proactively detect breaches of compliance rules or fraud. Because technology has moved beyond the traditional phone call, financial service organizations must now monitor:

  • Mobile phone calls
  • Fixed-line voice calls
  • SMS/text messages
  • Chats
  • Emails
  • Instant messaging
  • Social media

With NICE Communication Surveillance, your organization can supervise all communications and reconstruct and investigate all trade communications regardless of channel.

NICE Communication Surveillance can:

  • Index and analyze all communication types in one system
  • Proactively observe all communications
  • Automatically raise alerts on noncompliant activities
  • Empower compliance officers
  • Monitor and review channels based on communication models
  • Find and map the entire communication thread across all channels
  • Reconcile data to support in-house reporting

NICE Communication Surveillance: Take complete control over trading-floor communications and ensure that all communications are monitored and analyzed.