Extraction and Conversion
Archived recordings are usually stored in a manufacturer-specific format and can use a variety of different audio encoding methods. They usually can only be played back on the original equipment, sometimes only one call at a time. A single voice logger tape can contain as many as 1,000,000 individual recordings, comprising over 10,000 hours of recorded audio.
For various reasons, you might want to retrieve the audio from your voice logger or voicemail tapes and disks. You might be migrating to a newer system and want to store the legacy audio in your archive. Or you might be involved in a legal proceeding and need to turn over the recordings to opposing counsel, but yet you might not even have that old logger around anymore.
Wilmac will export your legacy data (in its original proprietary format) from the retired system and, on your behalf, convert it into a standard, non-proprietary format. Both voice and its corresponding metadata are converted into this generic format so that is can then be imported into another interface. We can do a wholesale bulk retrieval of an entire tape or disk, or we can just extract the catalog or audio for a given channel or date range.
One benefit of this options is Wilmac's ability to retrieve data from tapes that may have been degraded. In fact, Wilmac has been able to restore damaged tapes with up to 99% accuracy. All legacy calls and their metadata are saved and the retired system can be completely physically eliminated, as it is no longer needed for retention or replay functionality.
- Extraction: Audio Extraction forensically examines each tape, disk, or database for audio segments, which it then writes into long term storage and provides evidence of success or failure.
- Conversion: Once extracted, legacy recordings and their associated metadata are converted into an open-source media format that is easier to import into modern replay applications, including Wilmac's Continuity
- Indexing: Wilmac has the ability to add call metadata to audio recordings, which then makes audio records more easily searchable
- Importing: Wilmac has the ability to import your legacy data into Continuity, Wilmac's standalone media player, or your current Call Recording system
- Securely Store: Because all Voice Recordings are processed through secure software, confidential information remains protected and private
We can extract data from many systems, and are continuously expanding the following list. Additionally, recording equipment is often renamed. If your equipment is not listed, please don’t hesitate to contact us anyway.
- ASC Marathon (DDS-2)
- Audix Voicemail, variously manufactured by AT&T, Lucent, Avaya (CD-RW, DVD-RAM, QIC, Travan, MO)
- BT Trading Turrets w/ embedded voice loggers (NICE, Witness, Verint)
- CyberTech (nonstandard WAV files)
- Dictaphone Guardian (DDS-2)
- Eyretel E500, E1000 (DDS-2)
- Eyretel Mediastore (DDS-3)
- IPC Trading Turrets with embedded voice loggers (NICE)
- Lanier LDL416, LDL848 (DDS-2)
- Mercom Audiolog (DVD-RAM)
- Motorola radio systems with embedded voice loggers (NICE)
- NICE Inform (NMF files)
- NICE NiceCall Focus (DDS-3, DDS-4, DVD-RAM)
- NICE NiceLog versions 5 and newer (DDS-2, DDS-3, DDS-4, AIT-1, AIT-2, DVD-RAM), including DOS-based loggers and “NICE 8.9”
- NICE NTR (nonstandard WAV files)
- NICE Perform and NICE NIM (NMF files)
- NICE (formerly Thales) Wordnet Series 3 (DVD-RAM)
- Nortel CallPilot Voicemail (QIC)
- Northern Telecom Meridian Mail Voicemail (QIC)
- OAISYS (PVD files)
- Racal Mirra (DVD-RAM)
- Racal Wordnet (DDS-2, DDS-3)
- Racal Wordnet Series 2 (DDS-3, DVD-RAM)
- Red Box Recorders
- Revcord (DSF files)
- Verint (formerly Comverse) Ultra (DDS-3)
- Verint (formerly Witness) Impact 360 (nonstandard WAV files with XML metadata), aka “Witness 7.8”
- Weston Digital Audionet (DVD-RAM)