When it comes to managing communication data, security is always one of the most important concerns. Whether migrating data from one system to another, converting data from one format to another, or simply archiving recordings, every step of the process must be secure, and in many cases, auditable.
Wilmac takes great care to ensure that all interactions, data, and processes are handled in a highly secure manner:
- We hire individuals of the highest moral caliber.
Background checks are performed on every Wilmac employee before they are brought onboard and each employee signs a nondisclosure agreement (NDA) before they are allowed to work with customers or their sensitive data.
- We perform the work ourselves; we do not outsource to unreliable third parties.
We have the largest team of certified Call Recording Service Engineers of any vendor in North America, all of whom are factory trained and certified on the latest software versions for every system we support. If a partner is required for any portion of a project, you can rest assured that they have been thoroughly vetted and have also agreed to strict NDAs.
- The work itself is performed in the best and most secure manner possible.
Passwords, secure logins, and encryption of data are all utilized when data is extracted, uploaded, converted, or handled. If it necessary for security, our Field Service Engineers are available to come on-site to perform the necessary work.
Tags: Financial Compliance Legacy Voice Management