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Enterprise Voice Archiving

Your voice data has to be maintained for compliance, quality, or business intelligence purposes – how do you capture, archive, and leverage that data?

As Voice Data Management experts, Wilmac can help you capture and gain access to your organization’s voice data and apply it in more ways than one.

Whether you need to convert proprietary audio files, decommission a legacy system, use search & replay functions to ensure compliance, consolidate your existing Voice Management platforms, or utilize your voice data in a third-party platform, Wilmac takes a consultative approach to designing and delivering cloud-based solutions that work for your company’s immediate and future needs.

Accessing your voice data shouldn’t be complicated. Let’s talk more!

Empower your organization

With the versatility of voice management solutions

Voice Management Services ❘ Wilmac, Rochester, NY

One Consolidated Platform

Store & retrieve years of voice recordings with confidence & ease.

Voice Management Services ❘ Wilmac, Rochester, NY

Flexible & Secure Data Extraction

Secure, migrate, & convert your voice data without worry.

Voice Management Services ❘ Wilmac, Rochester, NY

Face Conversion Challenges Head-On

Convert old, proprietary recordings from decommissioned systems & gain valuable insight.

Voice Management Services ❘ Wilmac, Rochester, NY

Successful Compliance

Minimize risk & restore your peace of mind so you can focus on what matters most.

Voice Management Services ❘ Wilmac, Rochester, NY

Capitalize on Search & Replay

Search through thousands of call recordings with customizable criteria & replay conversations to obtain the data you need.

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Voice Data Solutions

Your organization has years of phone calls recorded and archived that can drive actionable insights and help your leaders and employees make informed and powerful decisions.

But navigating years of voice data can be burdensome and inefficient.

At Wilmac, we make it easy to access your voice data and metadata from various cloud-based or on-premise platforms by streamlining it into one, all-encompassing platform.

By providing ongoing services and support and through our partnerships with industry-leading vendors, Wilmac has the expertise to handle all of your Voice Data Management needs with customized, best-of-breed solutions.

Wilmac Extraction

It’s not uncommon for organizations to have large amounts of data archived on tapes, DVD-RAM, or decommissioned recording systems. Unfortunately, accessing this information can be difficult due to degraded or broken tapes, non-functional or outdated recording systems, missing call metadata, and limited Search & Replay function.

With Wilmac’s services, you can convert recordings from the retired system into an accessible, non-proprietary format on your Legacy Voice Management system. We can integrate Continuity Replay within your LVM system for easy Search & Replay on audio recordings going back years or decades.

Continuity Replay

Whether you’re storing audio files on a decommissioned recording system or have a multitude of non-standard audio files you’re struggling to convert into WAV files, Wilmac’s Continuity Replay can help. Wilmac performs the extraction and conversion services for the proprietary audio files and associated metadata to export and ingest securely for long term storage.

After this process is complete, our Continuity Replay user interface is a simple-to-use, browser-based application that allows for search and replay of legacy files by customizable metadata criteria (such as timestamp, agent name, call duration, trader ID, etc.). Whatever your regulatory or internal requirements for voice archiving retention, Wilmac can deliver on-prem or in the cloud.

Continuity Automated

Many businesses record their voice traffic to protect themselves from liability, quality assurance, or compliance requirements. Specialized recorders (“voice loggers”) are used to store the large volume of this audio, and popular vendors include NICE, Verint, and others.

But, voice loggers use their own specialized file formats to store the recordings (like NMF files from NICE and nonstandard WAV files from Verint and others). These formats restrict playback to the original recorder environment and prevent listening with standard software. Your recordings are locked away and difficult to access for third party analytics, e-discovery, or compliance requirements.

Wilmac Continuity Automated converts non-standard audio recordings into standard WAV files in real time. Continuity Automated can perform thousands of conversions per day and export the files from your voice logger to any third-party application for analysis of the open-source data.

There are many applications that address the use of structured data sources for business intelligence (email, chat, IM, etc.). However, voice data remains the last frontier of rich data that is largely untapped but contains invaluable insights.  It’s your data, so why not unlock this treasure trove of customer insights to ensure you’re getting the whole picture!

Liberate & leverage your voice data. Drive powerful decisions.

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