NICE Uptivity Workforce Engagement Management
NICE Uptivity’s Workforce Engagement Management for mid-market contact centers is designed to empower small to mid-sized organizations with up to 500 agents. Enjoy the rich functionality you'd expect from enterprise-grade WEM technology made to fit the SMB environment.
Whether your need is powerful on-premise functionality or a combination of on-prem and cloud-based technologies, NICE solutions will maximize your existing infrastructure and enable your Contact Center to work smarter. Capture, analyze and apply agent performance metrics and customer experience insights from multiple sources to:
- Improve scheduling and forecasting
- Enforce performance standards and compliance
- Deliver consistently excellent customer service every time.
Uptivity's on-premise solutions give you flexible, affordable, easy tools for capturing customer interaction data and transforming it into better agent performance and customer satisfaction.
- Interaction Recording
- Quality Management
- Performance Management
- Analytics for Speech and Screen
- Voice of the Customer Solutions
Wilmac provides NICE sales support, complete system design, product installation, and on-going service and support. Contact us to learn more today!
As a Premier NICE Business Partner, we pair NICE’s best-of-breed products with our consultative approach so that customers receive the best possible solution for their specific environment and unique needs.