Teleopti WFM is a complete solution for strategic Workforce Management that optimizes your Contact Center and back office, branch offices, and stores. Teleopti provides everything necessary to:
- Effectively manage staff
- Accurately forecast demand
- Automatically create schedules
- Develop accurate and insightful reports
- Improve overall customer service operations
Teleopti uses automated forecasting and scheduling features help customers strengthen their competitive edge through optimized customer service, operational efficiency, and communication.
Benefits of Teleopti WFM include:
- Reliable forecasting and budgeting tools
- Simplified and automated scheduling
- Integrates with most PBX/ACD/CTI solutions, including Avaya, Cisco, Genesys, Aastra, and Huawei
- Sophisticated intraday management tools allow users to react to situations in real-time
- Customized reporting tools
- Individualized Performance Management tools
- Suitable for all sizes of customer service operations, including single or multi-site
- Instant request notifications
- Easily integrate your WFM data with that of other vital systems in your organization, including Business Intelligence or CRM
Teleopti WFM helps increase profitability and customer satisfaction by optimizing your Contact Center and back office.
Teleopti WFM: Ensure you have the right number of agents, with the right skills, in the right place, at the right time.
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). Teleopti offers a world-class WFM solution that is sophisticated, localized, and easy to use. Teleopti focuses on helping Contact Centers, back offices, and retail stores improve customer service, employee satisfaction, and profitability through optimized, automated forecasting and scheduling.
Teleopti's solutions enable users to reliably forecast demand, increase customer and employee satisfaction, and make the most efficient use of their resources. Teleopti's solutions can be used to optimize staffing and customer service in the Contact Center as well as back office and physical branch or store.
Tags: Contact Center CRM Integration Performance Management Teleopti Workforce Management Workforce Optimization