VPI EMPOWER is a web-based software suite that focuses innovative Call Recording and Workforce Optimization software for Contact Centers and Public Safety organizations around the world. Every module within the suite – from Call recording, Speech Analytics, and Quality Assurance to Workforce Management, business intelligence (BI), and E-learning – leverages advanced analytics, workflow automation and an open, architecture to capture and share real-time insights and automate hundreds of manual tasks performed within Contact Centers.
VPI's solutions continue to be recognized by customers and industry experts as a leader in the fields of interaction recording and analytics, Quality Management, and Workforce Optimization.
As of March, 2016, NICE Systems purchased VPI. Wilmac's ability to support VPI continues, even if the product eventually becomes unavailable for sale.