NICE Interaction Management
NICE Interaction Management is a highly scalable solution that enables Contact Centers to record and store interactions from thousands of channels, including voice and non-voice, on a single server. NICE Interaction Management allows organizations to capture interactions, analyze drivers behind customer calls, improve Quality Management, and ensure regulatory compliance.
As of August 1, 2016, NICE Interaction Management is no longer available for sale. Wilmac's ability to support it continues, regardless of its official Sunset status.
Tags: Compliance Contact Center NICE Quality Management Voice of the Customer Workforce Optimization