Integrations - Telephone Systems

With the abundance of new interaction channels (email, unified communications, chat, mobile devices, etc.) recording telephone conversations is still essential to most organizational strategies.

Regardless of environmental complexities or the age/make/model of your telephony, Wilmac is available to ensure that all your communication platforms integrate and function optimally. 

Today's recording solutions can integrate with active VoIP, passive VoIP, passive analog, passive digital, or trunked phones from a variety of manufacturers:

  • Alcatel-Lucent
  • Avaya
  • Cisco
  • Genesys
  • Mitel
  • Nortel
  • Siemens
  • And more

When these telephones and communication systems are integrated properly, all communications can be recorded, archived, and easily retrievable.