Many of our everyday business and personal solutions and applications are hosted in the cloud. This increasing trend has affected recording and archiving; Call Recording solutions can now be hosted in the cloud.
As with all hosted solutions, data is stored on a secure network of remote servers that are maintained by the service provider instead of by your internal IT team, with little or no on-site physical equipment to manage.
Moving to a hosted solution offers many benefits:
- Administration, service, and support is handled by the service provider
- Most or all physical equipment requirements are eliminated, including storage or servers
- All features and functions are accessible via the internet
- Easily increase or decrease licenses to adjust for seasonality or variable staffing needs
When managed properly, your hosted cloud solution will always be up-to-date with patches and bug fixes, and all maintenance needs will be handled.
Hosted solutions are a great option for environments of all sizes, in all industries, and especially for those with crucial Call Recording systems.
Tags: Cloud-Based Solutions Contact Center Workforce Management Workforce Optimization