Real-Time Solutions for Back Office
In many Contact Centers, back-office interactions and processes are treated as an afterthought; more time and attention is placed on the customer-facing agents. This attitude can have substantial risk to your operations.
Many solutions from the Real-Time solutions portfolio can help improve processes, visibility, and overall productivity for both front and back-office employees.
- Real-Time Activity Monitoring (RTAM)
- Monitors all back-office tasks and activity
- Improves visibility of back-office employees
- Motivates employees to spend their workdays on activities that are productive
- Real-Time Process Optimization (RTPO)
- Provides real-time next-best-action recommendations
- Automates many manual desktop activities
- Eliminates repetitive actions
- Facilitates complex business processes
- Increases productivity
- Eliminate errors
- Robotic Automation
- Enables simple but time-consuming tasks to be automated end-to-end
- Takes entire tasks away from the back-office agent and automates them completely
Real-Time Solutions aren’t just for customer-facing agents; many processes and actions can be improved by RTAM, RTPO, Robotic Automation, and other Real-Time Solutions.
Tags: Contact Center NICE Real-Time Activity Monitoring Real-Time Process Optimization Real-Time Solutions Robotic Automation