Tune in on December 16th at 11am EST for “10 Tips to Boosting Agent Engagement through WFM,” presented by Wilmac and Business Systems Limited (UK). Optimizing the productivity of contact center agents has developed into a science – it’s about getting the right agent, in the right place, at the right time. But, engaging your agents and retaining them isn’t always easy.
Wilmac’s Garry White and BSL’s Alex Stenton-Hibbert and Neil Draycott will guide you through 10 best-in-class tips to empowering and engaging your agents through the lens of leading application Calabrio WFM. They’ll take you through real-life case studies and answer your questions in a live Q&A segment.
If you’re looking to improve efficiency and satisfy the agents in your contact center, this event will help you get started.
