Wilmac's LVM Offerings
Whether transitioning to a new Call Recording system, changing the current system configuration, or supporting an End of Life (EOL) solution, it is vital to mitigate the risk of lost recordings. Ensuring that legacy data is managed by a highly-trained and experienced team is one such way to reduce the risk of business loss or significant fines due to non-compliance.
Wilmac offers three different types of Legacy Voice Management offerings:
On-Going Support for Legacy Recording Systems
Wilmac will support the legacy (decommissioned) Voice Recording system itself, even if it has reached or passed its End of Life (EOL). As a result, the original recordings archived on the legacy system continue to be available for playback, even if the system is no longer actively recording data.
Depending on the specifics of your environment, this coverage may be sufficient to ensure compliance requirements are met. However, degraded tapes or unsupported/incompatible operating systems are two potential issues that become increasingly likely as the system ages, and any search and replay functionality is limited by the system’s original capabilities.
Extraction and Conversion of Legacy Data
Wilmac will export your legacy data (in its original proprietary format) from the retired system and, on your behalf, convert it into a standard, non-proprietary format. Both voice and its corresponding metadata are converted into this generic format so that is can then be imported into Continuity, Wilmac's web-based browser interface that allows for easy search and replay functionality, or another alternate interface.
One benefit of this options is Wilmac's ability to retrieve data from tapes that may have been degraded. In fact, Wilmac has been able to restore damaged tapes with up to 99% accuracy! All legacy calls and their metadata are saved and the retired system can be completely physically eliminated, as it is no longer needed for retention or replay functionality.
Centralized Recording Support
With this option, Wilmac will take the old, legacy recordings you have, convert them into a more usable format (if necessary), and then import all data and recordings into your current recording platform. The end result is a centralized recording platform that stores all legacy recordings, the system’s current recordings, and all future calls. There is only one system and one interface to manage, and all search and replay functionality will be standardized.
Each Legacy Voice Management situation is unique. To evaluate your current environment and determine the best course of action, we would be happy to advise.
Tags: Compliance End of Life (EOL) Legacy Product Support Legacy Recording Legacy Voice Management Service