Telephone Systems

Communication Recording, as it is known now, got its start as "Call Recording". However, even with the abundance of new interaction channels (email, Skype for Business, mobile devices, etc.) recording telephone conversations is still essential to most recording and compliance strategies.

Regardless of environmental complexities or the age/make/model of your telephony, Wilmac is available to ensure that your Communication Recording system integrates properly with your phone system.

Modern Communication Recording solutions can integrate with active VoIP, passive VoIP, passive analog, passive digital, or trunked phones from a variety of manufacturers:

  • Alcatel-Lucent
  • Avaya
  • Cisco
  • Genesys
  • Mitel
  • Nortel
  • Siemens
  • And more

When telephones and Communication Recording systems are integrated properly, all communications can be recorded, archived, and made easily retrievable, which leads to enhanced compliance adherence, reduced transactional risk, and increased customer satisfaction.

Tags: Integration Services