Technology Integrations

In modern business environments, most pieces of technology interact with multiple other systems, hardware, and software; Communication Recording systems are no exception. All systems must function together seamlessly, or else risk system downtime, operational failures, and loss of recordings.

At Wilmac, our Communication Recording systems integrate with a wide range of technologies:

  • 9-1-1 Call Handling Systems
  • CAD Systems
  • Computers
  • CPEs
  • CRM Systems
  • Mobile Devices
  • Performance Management (PM)
  • Quality Monitoring (QM)
  • Radios
  • Real-Time Solutions (RTS)
  • Servers
  • Telephones
  • Trading Turrets
  • Unified Communications Systems, including Skype for Business and Jabber
  • Workforce Management (WFM)
  • Workforce Optimization (WFO)
  • And more

If not managed properly, the differences in manufacturer, make, model, age, and product type can lead to integration issues, especially between competitor products, or as newer technology is introduced to situations where older equipment is predominant.    

Wilmac specializes in systems integrations and is available to help make sure that the different systems, makes, models, versions, and types of technology in your environment work together seamlessly. Our integration expertise can ensure that all your technology integrates together flawlessly so you can get the greatest return upon your investment.

Tags: Integration Services