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Customer Connect

Laying the foundation for your success.

Services & Support

Technology is changing at an astronomical rate ‒ and with this comes endless opportunities for your organization to grow, improve, and thrive.

When challenges and new projects arise, Wilmac will be there to deliver steadfast Voice Recording, Customer Experience, Communications Compliance, and cloud-based solutions for your unique enterprise.

From start to finish, our team of professional and technical experts will help you understand, navigate, and adapt to the evolving digital landscape – always getting your organization where you want it to be.

Ready to begin designing & planning?

Driving results & resolving issues

No Matter What You’re Up Against.

Communication Services ❘ Wilmac, Rochester, NY

Custom-Crafted Communications Solutions

Professional and field service engineers ❘ Wilmac, Rochester, NY

Certified Professionals & Field Service Engineers

Customer Support Services ❘ Wilmac, Rochester, NY

Reliable & Trustworthy Customer Support

Industry and technical expertise ❘ Wilmac, Rochester, NY

World-Class Industry & Technical Expertise

Wilmac logo cutout

Services & Support for Every Challenge & New Opportunity

As a global provider of Communications for contact centers and the communications compliance and public safety sectors, Wilmac has the skills and know-how to empower your organization now and into the future.

Offering round-the-clock international support, we provide on-premise, cloud-based, and remote services and support for our customers when and where they need us most.

Sales Engineering

At Wilmac, we believe that the long-term performance of a technology solution begins with a solid design. To that end, our Sales Engineers create system designs that result in thorough, detailed, and accurate solutions to our customers’ business needs. We examine every detail, leaving no stone unturned. We always put our customers’ best interests first and ensure the highest possible standards of compatibility, completeness, and fault-tolerance in every design. In communicating our solutions to our customers, our goal is to create clarity and establish trust, ensuring their ultimate success.

Professional Services

The traditional sales process tends to skip steps and overlook specifics. Wilmac approaches the entire pre-sales process with careful attention to detail and the goal to carefully craft a solution that meets the business needs and technical requirements of your organization.

Wilmac’s Professional Services are representative of our commitment and dedication to providing the best service and support in our industry. Our professional services include:

  • Designing & Planning
  • Project Management
  • Implementation & Installation
  • Training
  • Moves/Adds/Changes (MACs)

As a business partner with industry-leading manufacturers, we provide cutting-edge solutions appropriate for a wide variety of situations and industries.

All project management, implementation, customization, and training are performed and overseen by our team of factory-trained and certified professionals, all of whom have achieved certification on the latest software versions for every system we support.

Managed Services

You’re bound to face challenges, and when they occur, Wilmac will be there to help you properly address issues before they become problems. Whether you’re facing budget limitations, a lack of internal resources, or little 24/7 support, Wilmac provides leading expertise, guidance, and customizable services.

Our Managed Services include:

  • System Health Check
  • Remote Management & Monitoring
  • System Routines
  • OS & Application Patch Management
  • Staff Augmentation
  • Network Operations Center (NOC)

Our Managed Services will help you detect problems, mitigate risk, prevent system failure, optimize your security, ensure 100% compliance, and keep you on track to achieving your bottom line.

Consulting Services

Taking a vendor agnostic approach, Wilmac’s Subject Matter Experts (SMEs) provide objective consulting to optimize and ensure an accurate discovery-and-solution design process. Because of our partnerships with world-leading manufacturers, the possibilities in solutions are endless ‒ and we’re committed to helping you find the ideal vendor or supplier that best fits your needs.


After installation, routine care is essential to maintaining the quality and efficiency of your system. To meet the various needs of different organizations, Wilmac provides flexible and reliable on-site and remote support for our clients.

Partnered with industry-leading manufacturers, our expertise allows us to provide ongoing support in the following areas:

  • Support Maintenance Agreements
  • Legacy Product Support
  • Global Call Recording Service & Support

We pride ourselves on having a highly-skilled services team and an excellent track record of customer satisfaction. Our commitment to providing superior service is unmatched in the industry.

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