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Resources
From blogs and events to webinars and eBooks, our resources cover all the latest on Communications Compliance, Customer Experience, and Voice Data Management.
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications
WhatsApp is a common mode of communication due to its simplicity and flexibility in sending text messages, voice calls, video calls, and recorded voice messages. It is widely used because of its low cost and ability to communicate internationally without the fear of...
Smarter Self-Service in the Contact Center: 3 Things to Know
Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact centers in a perplexing position. Almost every organization offers self-service options, whether it be an FAQ page, reset password link, chatbot, voicebot,...
What is Resiliency & Redundancy?
Resilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems to withstand and continue to perform after damage or loss of infrastructure, while redundancy is achieved through the duplication of...
Wilmac to Gather Toys for Holiday Donation
With Christmas right around the corner, Wilmac is gathering toys and encouraging monetary donations to the Pirate Toy Fund. The Pirate Toy Fund is the only nonprofit organization dedicated to distributing toys year-round to children who are in need in the Greater...
Wilmac Takes on New Look with Leadership Transition and Growth in Technology Industry
Compliance & Customer Experience Sectors Offer Promising Opportunity Rochester, New York: Wilmac, a Rochester-based voice & digital technology company, is celebrating the transition to a new President and CEO as former Wilmac Vice President and Pittsford...
Wilmac’s What, How, Why Series: Microsoft Teams Recording
Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be...
How Does Continuity Replay Fit into CCaaS?
We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay. The cloud has created an entirely new voice recording...
Help Wilmac Give Back to the Community by Donating to the SBC Cares Thanksgiving Food Drive
Wilmac is excited to participate a second time in the SBC Cares Thanksgiving Food Drive. Each Thanksgiving, the Small Business Council (SBC) of Rochester seeks to meet the needs of more than 4,000 local families. Food boxes are built and delivered to non-profits...
3 Benefits to Integrating RapidSOS with a NICE Recording Solution
The advancement of technology has transformed our world, but our emergency response system lags behind. Over one billion emergencies rely on the limited context of a phone call every year, which results in delayed dispatch. In response to this problem, RapidSOS built...