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Resources

From blogs and events to webinars and eBooks, our resources cover all the latest on Compliance, Customer Experience, and Voice Data Management in the digital landscape. 

Wilmac’s What, How, Why Series: Next Generation 911

Wilmac’s What, How, Why Series: Next Generation 911

Next-Generation 911. NG911. Next-Gen 911. All buzzwords that have been floating around the public safety sector for years.   You may have been asked, “Are you Next-Gen 911 ready?” or “How is your PSAP’s adoption of NG911 going?” and you’re unsure how to answer those...

The Mac Memo: August 2022

The Mac Memo: August 2022

It's been a busy last month of the summer! So, let's catch you up with Issue #11 of the Mac Memo. This month, we showcase the NICE CXone SLED team and talk about how the NICE CXone solution fits into the public sector. A few birthdays and work anniversaries are...

Managing Remote Agents in the True Cloud

Managing Remote Agents in the True Cloud

Are you one of the many companies transitioning to the cloud?   Then you know it’s time to modernize your workforce optimization suite.  And being able to be flexible and manage remote agents is a critical component to that modernization.  Before we dive into how the...

Emily Miller Named a Greater Rochester Chamber IGNITE Award Finalist

Emily Miller Named a Greater Rochester Chamber IGNITE Award Finalist

A young professional is selected to receive the Greater Rochester Chamber IGNITE Award annually. This year, our very own Director of Marketing, Emily Miller, was named a finalist for this prestigious award.  The award is designed to honor young professionals between...

What Wilmac Means to Me: Celebrating 65 Years

As we wrap up our celebration of Wilmac's 65 Years of Business, we're excited to release What Wilmac Means to Me: Celebrating 65 Years. In the video, our employees reflect on what Wilmac means to them. From building...

Wilmac to Sponsor 13thirty Cancer Connect as a ‘Believer’

Wilmac to Sponsor 13thirty Cancer Connect as a ‘Believer’

Wilmac is proud to be a corporate sponsor for 13thirty Cancer Connect this year, a nonprofit organization started in Rochester, NY in 2001. The organization was formed following the death of Melissa Sengbusch, who was 19 years old when she died of acute myeloid...

Wilmac Hosting a School Supply Drive

Wilmac Hosting a School Supply Drive

United Way is partnering with the Greater Rochester Chamber of Commerce for their annual summer school supply drive to benefit Pencils and Paper, a program of the Jewish Family Services. Pencils and Paper is a no-cost classroom supply store providing school supplies...

The Mac Memo: July 2022 Birthday Issue

The Mac Memo: July 2022 Birthday Issue

We're celebrating Wilmac's Birthday for Issue #10 of the Mac Memo! This month, you'll get a sneak peek at Wilmac's Birthday Campaign and what we have planned to celebrate 65 Years of Business next week. We welcome our Summer Interns, Abby Hannel (Sales) and Ryan...

Wilmac to Sponsor a Par 3 at Rochester Business Classic

Wilmac to Sponsor a Par 3 at Rochester Business Classic

Wilmac is proud to be a Rochester Business Classic Golf Tournament sponsor for a Par 3 on July 18th, 2022. The Rochester Business Classic is an annual charity event held to raise funds for some of the Greater Rochester area’s most respected charities. This year, the...

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