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Wilmac Technologies Relocates Headquarters to Five Star Bank Building in Downtown Rochester
Wilmac Technologies Relocates Headquarters to Five Star Bank Building in Downtown RochesterApril 2nd, 2024 Written by Lada KozachokGrowth of Homegrown Product Sparks Culture ChangeRochester, New York: Wilmac Technologies, a Rochester-based communications technology...
Wilmac Technologies Partners with Golisano Institute for Business & Entrepreneurship
Local Tech Company Looks to Future, Builds Sales Program with New Business Institute Rochester, New York: Wilmac Technologies, a Rochester-based technology company, is excited to announce its local partnership with the Golisano Institute for Business &...
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various Industries
In today's fast-paced business landscape, effective communication is the cornerstone of success. As teams collaborate across time zones and geographical boundaries, the demand for communication tools that are both efficient and compliant has surged. However,...
Wilmac Technologies Named a Best Company to Work for in New York
NY State SHRM, Best Companies Group, and Rochester Business Journal Announce 2024 Recipients Rochester, New York: Wilmac Technologies, a Rochester-based communications technology company, is proud to announce that it has been named as one of the 2024 Best Companies to...
How CAD Integration Can Benefit Your PSAP
In the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders, efficiency and accuracy are paramount. This is where Computer-Aided Dispatch (CAD) systems come into play, serving as the backbone of...
Healthcare Spotlight: Data Archiving for Compliance with Retention Periods
Retaining records are no stranger to healthcare payers and providers, who are subject to stringent regulations surrounding their patient data. Whether it be policy information or any communications with their policy holders like call recordings, emails, and webchats,...
Know What To Expect: NICE Inform CAD Integration Webinar
Watch our Webinar on NICE Inform's CAD IntegrationWilmac Technologies present Know What To Expect: NICE Inform's CAD Integration, an informative webinar session on how integrating CAD data can transform your PSAP operations.Integrating CAD data into your recording...
AI for Breakfast On-Demand
Watch AI for Breakfast On-Demand!Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club.How is AI being used in CX and contact center technology? Wilmac Technologies...
Insurance Spotlight: Data Management & Archiving for Compliance
How do you guarantee compliance as an insurance organization managing millions of recordings across a variety of platforms? By getting that data off all those systems, converting it into an accessible format, and consolidating it in one place. Working with insurance...
5 Benefits of Adding a Workforce Management Solution to Your PSAP
As a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet pivotal aspect in public safety – Workforce Management (WFM). In Europe, the European Emergency Number Association (EENA) has been instrumental...
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals
Industry-Leading Partner to Take the Stage at Oak Hill in January Rochester, New York: Wilmac Technologies is excited to be hosting an educational event, specifically on the topic of artificial intelligence and how it’s being used in customer experience and contact...
Wilmac Gathering Toys for Pirate Toy Fund for Third Year
Wilmac Technologies is thrilled to collect toys for the holidays for the third year, ultimately benefiting the Pirate Toy Fund. This charity program provides toys to children in need in the Greater Rochester Area. The Pirate Toy Fund is the only nonprofit...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
