Contact Center Integrations

In modern Contact Centers, most pieces of technology interact with multiple other systems, hardware, and software; Call Recording systems are no exception. All systems must function together seamlessly, or else risk system downtime, operational failures, and loss of recordings.

At Wilmac, our Call Recording systems integrate with a wide range of technologies, including:

  • Telephones
  • Quality Monitoring (QM)
  • Workforce Management (WFM)
  • Performance Management (PM)
  • Workforce Optimization (WFO)
  • Real-Time Solutions (RTS)
  • Unified Communications Systems, including Skype for Business and Jabber
  • Mobile Devices
  • Computers
  • Servers
  • CRM Systems
  • And more

If not managed properly, the differences in manufacturer, make, model, age, and product type can lead to integration issues, especially between competitor products, or as newer technology is introduced to situations where older equipment is predominant.    

Wilmac specializes in systems integrations and is available to help make sure that the different systems, makes, models, versions, and types of technology in your Contact Center environment work together seamlessly. Our integration expertise can ensure that all your technology integrates together flawlessly so you can get the greatest return upon your investment.