Empower your infrastructure for Next Generation 9-1-1.
When each second is critical, your public safety center needs to effectively respond & communicate across any & all wireless channels.
With our knowledge and expertise in the rapidly changing public safety ecosystem, we’re ready to consult one-on-one with you and pinpoint where your public safety center stands ‒ and where it falls short of protecting the greater community. Our goal is to customize robust Recording and Incident Intelligence solutions that will elevate your PSAP and establish it as a reliable and resilient intelligence center.
Reliable & resilient recording & incident intelligence…
Because your PSAP is a lifeline.
Search & Replay
Reconstruct incidents in detail, unravel valuable data, & share information with prosecutors, law enforcement, and the public ‒ efficiently & accurately.
Manage & Assess
Public Safety Solutions
Public safety is rapidly changing, and emergency communication centers need to be able to make the right decisions in an instant.
Are your multimedia channels ready to respond to an overwhelming amount of data and help your dispatchers and first responders take the appropriate action? Does your organization have a mission-critical infrastructure that’s unified to improve safety and streamline your operations? Are you able to gather all multichannel evidence and provide an objective, chronological view of an incident?
Wilmac is ready to empower your PSAP’s existing infrastructure and bring order to the chaos of digital evidence by customizing and integrating Recording and Incident Intelligence solutions that are designed specifically for your community’s emergency needs.
Because Wilmac provides ongoing services and support, your emergency communication center will always be ready to handle the next challenge and reliably serve and protect the greater community.
Multichannel Information Capture & Integration
Emergency data comes in various formats. With Multichannel Information Capture solutions, you can future-proof your PSAP operations in the NG9-1-1 ecosystem, reconstruct incidents, and record, store, and replay data from all mission-critical Communications:
- 911 calls
- Radio transmissions
- VoIP calls
- Computer-aided dispatch (CAD)
- Locations from geographic information systems (GIS)
- Text messages
- Captured desktop screens
Integration solutions fuse this data with other sources, such as CCTV video and body-worn camera video. These systems must function together seamlessly, or else risk system downtime, operational failures, and loss of recordings or evidence.
Wilmac specializes in Systems Integrations and is available to help ensure that the different systems, makes, models, versions, and types of technology in your public safety environment work in unison.
We can also integrate advanced 9-1-1 recording software to streamline your analytics, reduce the need for manual data compilation, and drive the insight you need to optimize your PSAP’s performance.
In public safety, there is little room for error. Emergency contact centers are under immense pressure to deliver the right action and adhere to protocol. Quality assurance (QA) helps public safety centers gain valuable insight and drive better PSAP performance by identifying, evaluating, and mitigating knowledge gaps, weaknesses, and compliance violations in incident responses.
How does Quality Assurance work? The QA module is built within the same recording and reconstruction infrastructure. This way, accessing and evaluating incident data is streamlined and maintains consistency and objectivity throughout both processes.
The QA module also generates detailed reports that measure individual and company-wide performance. With these reports, you can identify where you need to train and develop your staff and ultimately drive better performance and minimize turnover in the long run. You can also customize your evaluation forms within the QA module to address your changing needs and performance goals, all while adhering to APCO/NENA QA/QI and CALEA Standards.
CAD Incident Analysis
Computer Aided Dispatch (CAD) Incident Analytics reduces the time it takes to reconstruct an incident. From the initial 9-1-1 call and dispatching of units to the arrival and on-scene response of emergency personnel, CAD Incident Analytics automates and synchronizes every event within an incident. CAD systems also capture all call, radio, and text recordings, pinpointing their locations on an interactive geographic map, as well as the time critical decisions were made.
Accessing, replaying, and sharing CAD incident data is fast, accurate, and streamlined. With the availability of this information, PSAP’s can improve their agility, enhance dispatcher performance and productivity, capture critical opportunities, and improve emergency response time.
Real-Time Decision Support
Real-time monitoring streamlines access to recent or live 9-1-1 calls with rewind and fast-forward features, even while an incident is still occurring and dispatchers are on the line with callers. PSAPs can monitor, replay, and annotate live audio from multiple recording channels.
Next Generation 911, Text-to-911, Public Safety LTE, increasing citizen needs and expectations, and new QA/QI standards are all dramatically changing the Public Safety communications landscape. That’s why NICE is reinventing recording – to help you improve your PSAP operations today while also preparing for the future.
The revolutionary NICE Inform captures and analyzes all your communications to put recording to work for you. Powered by CAD Incident Analytics, NICE Inform lets you use CAD data to instantly find all 911, radio, and text calls associated with incidents for investigations and perform Quality Assurance (QA) evaluations in half the time.
Say goodbye to waiting days or weeks for manual reports and make smarter decisions faster using Inform Elite’s Incident Intelligence Dashboards. See your performance metrics and identify issues earlier so you can meet your performance targets and improve your emergency response
Powered by NICE INFORM
Next Generation 9-1-1 is here.
It’s time to empower your mission-critical environment.