Teleopti, a Calabrio company, offers a world-class WFM solution that is sophisticated, localized, and easy to use. Teleopti focuses on helping Contact Centers, back offices, and retail stores improve customer service, employee satisfaction, and profitability through optimized, automated forecasting and scheduling.
Teleopti's solutions enable users to reliably forecast demand, increase customer and employee satisfaction, and make the most efficient use of their resources. Teleopti's solutions can be used to optimize staffing and customer service in the Contact Center as well as back office and physical branch or store.
Wilmac's relationship with Teleopti and Calabrio unique allows us to provide customized Contact Center solutions and support for organizations with any age technology.