The new NICE Uptivity Workforce Optimization (WFO) suite provides a complete, modular, WFO solution that was designed specifically for small and midsize companies. Uptivity is an agile Workforce Optimization product suite from NICE designed for the unique needs of mid-size market Contact Centers.
Uptivity allows SMBs to get started quickly with a simple, modern, and intuitive interface, that allows for adding users and functionality as they grow. With NICE Uptivity, the on-premises deployment is easily expandable, and features a clear growth path to ensure that investments are protected in the future.
Benefits of NICE Uptivity include:
- Fast deployment and rapid configuration
- Consistent user interface/user experience (UI/UX) design
- Workforce Management (WFM), satisfaction and customer surveys, and Performance Management available
- Interaction recording is PCI-DSS compliant
- Delivers a consistent, personalized user experience across all modules
- Nexidia Speech Analytics allows for advanced analytics capabilities
- Robust Quality Management features coaching and learning tools
- Low Total Cost of Ownership
- Scalable and modular to make adding functionality easy
- Supports multiple Contact Centers, including at-home agents
- Supports a variety of telephony infrastructures including Cisco, Avaya, ShoreTel, Mitel, and others
- Design focuses on ease-of-use
NICE Uptivity provides the tools Contact Centers need to continuously improve every aspect of each step of every agent's life cycle, and enhance customer satisfaction. This modern, integrated, and easy-to-use suite of tools offers a unified system for Performance Management, Workforce Management, Speech Analytics, Call Recording, and more.