NICE Air

NICE Advanced Interaction Recorder (AIR) is a component of the NICE Engage Platform – a robust Contact Center recording platform that supports multichannel recording, archiving, and streaming in a single server. NICE AIR delivers the industry's first real-time streaming solution that can:

• Ensure real-time compliance

• Facilitate real-time analytics, authentication, and fraud detection

• Seamlessly integrating third-party applications

 

Benefits of AIR include:

• Simplified customer authentication using voiceprint technology

• Ability to detect attempted fraud during a call

• Helps agents manage risk before any damage occurs

• Ensures compliance and enforced processes by prompting agents to read out necessary disclaimers

• Managers can identify important and/or sensitive calls and intervene in the moment

• Supports the most advanced IT standards and requirements, including fewer servers, reduced network traffic, and simplification across the board

• Equipped with capabilities that include and address:
  • Advanced retention setting
  • Secured APIs
  • End-to-end media encryption
  • PCI-DSS compliance
  • Powerful resiliency options
  • State-of-the-art business continuity
  • Multiple datacenter business continuity and disaster recovery support
  • Government security regulations
  • DoD data deletion capabilities

• Support more than 5,000 channels per server

 

NICE Advanced Interaction Recorder (AIR): Together with NICE Engage Platform, AIR offers unrivaled scalability and flexibility to comply with planned and unexpected requirements.