NICE Advanced Interaction Recorder (AIR) is a component of the NICE Engage Platform – a robust Contact Center recording platform that supports multichannel recording, archiving, and streaming in a single server. NICE AIR delivers the industry's first real-time streaming solution that can:

  • Ensure real-time compliance
  • Facilitate real-time analytics, authentication, and fraud detection
  • Seamlessly integrating third-party applications


Benefits of AIR include:

  • Simplified customer authentication using voiceprint technology
  • Ability to detect attempted fraud during a call
  • Helps agents manage risk before any damage occurs
  • Ensures compliance and enforced processes by prompting agents to read out necessary disclaimers
  • Managers can identify important and/or sensitive calls and intervene in the moment
  • Supports the most advanced IT standards and requirements, including fewer servers, reduced network traffic, and simplification across the board
  • Equipped with capabilities that include and address:
    • Advanced retention setting
    • Secured APIs
    • End-to-end media encryption
    • PCI-DSS compliance
    • Powerful resiliency options
    • State-of-the-art business continuity
    • Multiple datacenter business continuity and disaster recovery support
    • Government security regulations
    • DoD data deletion capabilities
  • Support more than 5,000 channels per server


NICE Advanced Interaction Recorder (AIR): Together with NICE Engage Platform, AIR offers unrivaled scalability and flexibility to comply with planned and unexpected requirements.