NICE Air
NICE Advanced Interaction Recorder (AIR) is a component of the NICE Engage Platform – a robust Contact Center recording platform that supports multichannel recording, archiving, and streaming in a single server. NICE AIR delivers the industry's first real-time streaming solution that can:
- Ensure real-time compliance
- Facilitate real-time analytics, authentication, and fraud detection
- Seamlessly integrating third-party applications
Benefits of AIR include:
- Simplified customer authentication using voiceprint technology
- Ability to detect attempted fraud during a call
- Helps agents manage risk before any damage occurs
- Ensures compliance and enforced processes by prompting agents to read out necessary disclaimers
- Managers can identify important and/or sensitive calls and intervene in the moment
- Supports the most advanced IT standards and requirements, including fewer servers, reduced network traffic, and simplification across the board
- Equipped with capabilities that include and address:
- Advanced retention setting
- Secured APIs
- End-to-end media encryption
- PCI-DSS compliance
- Powerful resiliency options
- State-of-the-art business continuity
- Multiple datacenter business continuity and disaster recovery support
- Government security regulations
- DoD data deletion capabilities
- Support more than 5,000 channels per server
NICE Advanced Interaction Recorder (AIR): Together with NICE Engage Platform, AIR offers unrivaled scalability and flexibility to comply with planned and unexpected requirements.