NICE inContact 2020 Forrester Wave

Choose the right software for your business with in-depth insights and competitive comparisons!

NICE inContact CXone has been recognized as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020.

CXone is top ranked in “current offering” and “strategy” categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

Download a complimentary copy of the report to learn:

  • Which factors matter most when choosing cloud contact center software
  • How Forrester evaluates CXone relative to other cloud contact center vendors
  • Why now is the time to modernize to a cloud contact center platform