NICE inContact helps contact centers around the world create profitable customer experiences through a powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions.
inContact software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.
Improve Customer Satisfaction With:
- Universal Queue for Routing Customer Interactions
- Workforce Optimization Suite
- Personal Connection™ Dialer
- Advanced Reporting & Analytics
- The Flexibility of the Cloud
NICE inContact CXone has been recognized as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020.